Refund policy
Last Updated: 24 June 2026
At Altas Imperial, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy under the terms outlined below.
30-Day Return Policy
Customers may request a return within 30 days from the date of delivery.
To be eligible for a return, the item must meet the following conditions:
- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- All accessories, manuals, tags, and included items must be returned together.
- Proof of purchase or order confirmation must be provided.
Non-Returnable Items
The following items are generally not eligible for returns:
- Products damaged due to misuse, accidents, or improper handling.
- Products showing signs of excessive wear or use.
- Customized or personalized items.
- Clearance, promotional, or final sale items.
- Gift cards, if applicable.
How to Request a Return
To initiate a return, please contact us within 30 days of receiving your order.
Email: altasimperial@gmail.com
Phone: +94 75 375 2949
Please provide:
- Order Number
- Full Name
- Reason for Return
- Photos of the product (if damaged or defective)
Our support team will review your request and provide return instructions.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Return Shipping Costs
If the return is due to:
Our Error
- Incorrect product shipped
- Damaged product received
- Defective item
Altas Imperial will cover the return shipping costs.
For returns due to:
- Change of mind
- Ordering the wrong item
- No longer wanting the product
The customer is responsible for return shipping costs.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will work quickly to resolve the issue by offering a replacement, exchange, or refund where appropriate.
Exchanges
We currently offer exchanges for defective, damaged, or incorrectly delivered items, subject to product availability.
Contact Us
Altas Imperial
302/12B Brandiyawatte
Wellampitiya, Sri Lanka
📞 +94 75 375 2949